- See a free mockup before you pay, so you know what you’re getting.
- Full refund if you cancel before we start building.
- Once your build starts, we fix it with edits instead of refunds.
- Cancel the Care Plan anytime; it stops at the end of your billing month.
01Try before you buy
Because every website is custom-built for your business, we offer a free mockup before you spend a dollar. You can see what we’d build, ask questions and decide with confidence.
02Before work begins
If you change your mind after paying but before your intake is confirmed and work begins, email us and we’ll issue a full refund.
03After work begins
Once your intake is confirmed and we’ve started building, website packages are non-refundable, because our time and work go into a site made only for you. Instead, we make it right: you get 30 days of free edits after launch to adjust wording, photos, colors and other details until you’re happy.
04If we can’t deliver
If we’re unable to deliver your website at all, you’ll receive a full refund.
05Care Plan
You can cancel the Care Plan anytime by emailing us. Cancellation takes effect at the end of your current billing month, and you won’t be charged again. We don’t offer refunds for partial months.
06Paid updates
Paid updates ($25 each, after your 30 free days) are non-refundable once the update is completed.
07How to request a refund
Email auralogiccontact@gmail.com with your name, business name and the email you used to pay. Approved refunds go back to your original payment method through Stripe. It may take 5–10 business days for your bank to show it.
If something’s wrong, please contact us before disputing a charge with your bank. We’d much rather fix it directly.
08Contact us
Questions about refunds? Reach out: